Frequently Asked Questions

Welcome to the Manchester Kicks Frequently Asked Questions page. Here you can find helpful information about ordering, payment, free UK shipping, delivery times, tracking, cancellations, returns, refunds, and contacting our customer support team.

If you cannot find the answer you are looking for, please contact us using the details provided at the bottom of this page.

Ordering & Payment

How do I place an order?

Browse the products available on the Manchester Kicks website, select the product and available options you would like to purchase, add the item to your cart, and proceed through checkout.

Before completing your purchase, please carefully review your order details, delivery address, contact information, and payment information.

How will I know if my order has been received?

After successfully completing your order, you should receive an order confirmation at the email address provided during checkout.

Please check your email address carefully when placing your order to help ensure that you receive important order and shipping updates.

Can I change my order after placing it?

If you need to correct your shipping address, contact information, or other order details, please contact us as soon as possible.

We will make reasonable efforts to assist you before processing begins, but changes cannot be guaranteed once an order has entered processing, packaging, or dispatch.

Shipping & Delivery

Do you offer free shipping?

Yes. Manchester Kicks offers FREE standard shipping throughout the United Kingdom. There is no minimum purchase amount required for standard UK shipping unless otherwise stated on our website or during checkout.

What is your order processing time?

Orders are normally processed within 1 to 2 business days after payment has been successfully received and verified.

Processing may include order verification, product preparation, quality inspection, secure packaging, and preparation for courier collection.

How long does shipping take?

Once your order has been dispatched, the estimated transit time is approximately 5 to 7 business days.

What is the total estimated delivery time?

The estimated total delivery timeframe is approximately 6 to 9 business days. This includes:

• 1–2 business days for order processing
• 5–7 business days for transit after dispatch

These are estimated delivery timeframes and occasional delays may occur due to courier disruptions, severe weather, public holidays, or other circumstances outside our reasonable control.

What is your daily order cut-off time?

Our daily order cut-off time is 9:00 PM UK Time.

Orders placed after the cut-off time, during weekends, or on recognised UK public or bank holidays will normally begin processing on the next available business day.

Which time zone do you use?

All processing and cut-off times are based on the official time observed in the United Kingdom:

• GMT – Greenwich Mean Time during the standard-time period
• BST – British Summer Time when daylight saving time is in effect

When will my order be dispatched?

Once your order has successfully completed our processing stage, it will be prepared for shipment and transferred to the applicable delivery carrier.

You will receive a shipping confirmation email once your order has been dispatched.

Will I receive tracking information?

Yes. Where tracking is available, your shipping confirmation email will contain your tracking number or a tracking link that can be used to follow the progress of your shipment.

Why is my tracking information not updating?

Tracking information may take approximately 24 to 48 hours after dispatch to become fully active in the courier's system.

If tracking does not update immediately, please allow additional time for the courier to register and scan the parcel.

What happens if my delivery is delayed?

Although we aim to have every order delivered within the estimated timeframe, occasional delays can occur due to severe weather, courier network disruption, bank holidays, seasonal demand, transport issues, or other circumstances outside our reasonable control.

If your shipment appears to be experiencing an unusual delay, please contact our customer support team and we will assist where reasonably possible.

What should I do if I entered the wrong shipping address?

Please contact us immediately if you notice an error in your shipping address.

We will make reasonable efforts to correct the address before dispatch, but we cannot guarantee changes once your order has entered fulfilment or has been transferred to the shipping carrier.

What should I do if my package appears lost?

If your tracking information has not updated for an unusual period or you believe your parcel may have been lost during transit, please contact our customer support team with your order number.

We will review the available tracking information and, where appropriate, assist with an investigation with the relevant shipping carrier.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact us as soon as possible and provide your order number, a description of the issue, and clear photographs of the affected product and packaging where reasonably required.

Our team will review the information and assist you in accordance with our Return & Refund Policy and your applicable consumer rights.

Order Cancellations

Can I cancel my order?

An order may be cancelled if it has not yet entered processing or fulfilment. Please contact our customer support team as soon as possible after placing your order if you wish to request cancellation.

Can I cancel an order after it has been processed?

Once an order has entered processing, been packaged, or been dispatched, we may no longer be able to cancel it.

If the order has already been shipped, you may instead be able to request a return after receiving it, subject to our Return & Refund Policy and applicable consumer rights.

Do you charge a cancellation fee?

No cancellation fee is charged when an eligible order is successfully cancelled before processing begins.

How will I receive a refund for a cancelled order?

If an eligible cancellation is approved after payment has already been collected, the applicable refund will be issued to the original payment method.

Approved cancellation refunds are normally processed within 7 business days.

Returns & Refunds

What is your return policy?

We provide a 14-day return period. If you wish to return an eligible product, please contact us within 14 days of receiving your order.

Returned products must meet the eligibility requirements described in our Return & Refund Policy. Your statutory rights under applicable UK consumer law are not affected.

How do I request a return?

Please contact our customer support team and provide your order number and the reason for your return request.

Our team will review your request and provide the appropriate return instructions where your item is eligible for return.

Should I return an item without contacting you first?

We recommend contacting our customer support team before sending a return so that we can provide the appropriate return instructions and ensure your return can be correctly identified and processed.

How long do refunds take?

Once an eligible returned item has been received, inspected, and approved, the refund is normally processed within 7 business days.

How will I receive my refund?

Approved refunds are issued to the original payment method used to place the order.

After we issue your refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

What are considered business days?

Business days generally mean Monday through Friday, excluding recognised UK public and bank holidays.

Customer Support

How can I contact Manchester Kicks?

If you have questions about an order, shipping, tracking, cancellations, returns, refunds, or any other customer-service matter, you can contact us using the telephone number or email address below.

When contacting us about an existing order, please include your order number whenever possible so that we can identify your purchase more efficiently.