Order Cancellation Policy

At Manchester Kicks, we understand that circumstances can change after an order has been placed. We aim to make our cancellation process as clear, fair, and straightforward as possible.

This Order Cancellation Policy explains when an order may be cancelled, how to submit a cancellation request, what happens once processing has started, and how refunds for successfully cancelled orders are handled.

Requesting an Order Cancellation

If you wish to cancel an order, please contact our customer support team as soon as possible after placing your order.

When submitting your cancellation request, please provide:

• Your full name
• Your order number
• The email address used to place the order
• A brief reason for requesting cancellation

Once we receive your request, we will check the current status of your order and confirm whether cancellation is still possible.

Orders Eligible for Cancellation

An order may be eligible for cancellation if it has not yet entered our processing or fulfilment stage.

If we are able to stop the order before processing, packaging, or dispatch begins, we will confirm the cancellation and arrange a refund to the original payment method.

We recommend contacting us promptly because orders may move into processing shortly after they are received.

When Does Order Processing Begin?

Our normal order processing timeframe is 1 to 2 business days. However, this timeframe represents the maximum estimated processing period and does not guarantee that an order will remain cancellable for the full 1–2 business days.

Orders may enter processing shortly after successful payment verification. For this reason, a cancellation request should always be submitted as quickly as possible.

Orders That Cannot Normally Be Cancelled

We may be unable to accept a cancellation request once an order has progressed too far through our fulfilment process.

This generally includes orders that have:

• Entered processing or fulfilment
• Completed quality inspection
• Been prepared or packed for shipment
• Been transferred to a shipping carrier
• Already been dispatched
• Already been delivered

Once an order has been dispatched, it cannot be treated as an order cancellation. Depending on the circumstances, you may instead be able to request a return after receiving the order in accordance with our Return & Refund Policy and your applicable statutory rights.

Cancellation Confirmation

A cancellation request is not considered approved until Manchester Kicks has confirmed the cancellation.

Simply sending a cancellation request does not guarantee that the order can be stopped. If the order has already entered processing or dispatch before our team is able to action your request, cancellation may no longer be possible.

Refunds for Successfully Cancelled Orders

If your cancellation request is approved after payment has already been collected, we will issue a refund to the original payment method used for the purchase.

Approved cancellation refunds are normally processed by Manchester Kicks within 7 business days.

After a refund has been issued, your bank, card provider, or payment service may require additional time to credit the funds to your account. These additional processing times are determined by the relevant financial institution and are outside our direct control.

Cancellation Fees

Manchester Kicks does not charge a cancellation fee when an eligible order is successfully cancelled before processing begins.

Where a cancellation is approved, the amount paid for the cancelled order will be refunded in accordance with this policy and applicable consumer law.

Changing an Order

If you do not wish to cancel your entire order but need to change certain order details, please contact us immediately.

Depending on the status of your order, we may be able to assist with requests involving:

• Shipping address corrections
• Contact information corrections
• Other eligible order-detail amendments

Changes cannot be guaranteed once an order has entered processing, packaging, or shipment.

Incorrect Shipping Information

Customers are responsible for checking that the shipping information entered during checkout is complete and accurate.

If you notice an incorrect address after placing your order, contact us immediately. We will make reasonable efforts to update the information before dispatch, but we cannot guarantee that an address can be changed once fulfilment has started.

Cancellation by Manchester Kicks

In limited circumstances, Manchester Kicks may need to cancel an order before fulfilment. Reasons may include:

• Unexpected product availability issues
• Payment authorisation failure
• Pricing, product, or listing errors
• Incomplete or unverifiable order information
• Suspected fraudulent or unauthorised transactions
• Delivery restrictions affecting the supplied address
• Technical or system errors
• Circumstances beyond our reasonable control

If Manchester Kicks cancels an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method.

Payment Verification

In some circumstances, an order may require additional payment or customer-information verification before fulfilment. We may contact you if additional information is reasonably required to verify an order.

If payment cannot be successfully authorised or an order cannot be reasonably verified, the order may be cancelled.

Business Days

For the purposes of this policy, business days generally mean Monday to Friday, excluding recognised UK public and bank holidays.

UK Time Zone

Where a time or business-day calculation is relevant to an order or cancellation request, Manchester Kicks operates according to the official time observed in the United Kingdom:

• GMT – Greenwich Mean Time during the standard-time period
• BST – British Summer Time when daylight saving time is in effect

Your Consumer Rights

Nothing in this Order Cancellation Policy is intended to limit or exclude any rights you may have under applicable UK consumer law.

Where statutory cancellation, return, refund, or other consumer rights apply, those rights will continue to apply regardless of any additional store procedures described in this policy.

Policy Updates

Manchester Kicks may update this Order Cancellation Policy from time to time to reflect changes to our fulfilment procedures, business operations, payment processes, or applicable legal requirements.

Any updated version will become effective when published on our website, subject to any rights or obligations that apply to orders already placed.

Need Assistance?

If you need to request an order cancellation, correct your order information, or have questions regarding the status of an existing cancellation request, please contact our customer support team using the details below.