Shipping Policy

At Manchester Kicks, we are committed to providing a smooth, reliable, and transparent shipping experience for every customer. We carefully process every order to ensure it arrives safely and as quickly as possible. Please read our shipping policy below before placing your order.

Order Processing

Orders are processed within 1 to 2 business days after payment has been successfully received. Processing includes order verification, quality inspection, packaging, and preparation for shipment.

Orders placed before our daily cut-off time of 9:00 PM (UK Time) begin processing on the same business day whenever possible. Orders placed after the cut-off time, on weekends, or during public holidays will be processed on the next available business day.

Delivery Time

Once your order has been dispatched, the estimated delivery time is between 5 and 7 business days. Delivery estimates may vary depending on your location, courier services, weather conditions, customs inspections, or other unforeseen circumstances.

Shipping Confirmation

After your order has been shipped, you will receive a shipping confirmation email containing your tracking information. Tracking updates may take up to 24–48 hours before appearing in the courier's system.

Shipping Delays

Although we strive to deliver every order within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including:

• Extreme weather conditions
• National holidays
• Courier service disruptions
• High seasonal demand
• Customs inspections
• Incorrect shipping information

We appreciate your patience should any unexpected delays occur.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information when placing an order. If an incorrect address is entered, please contact us immediately. While we will make every effort to update the address before shipment, we cannot guarantee changes once an order has been processed.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact our customer support team as soon as possible. We will work with the shipping carrier to investigate the issue and assist you with an appropriate resolution.

International Shipping

Delivery times for international orders may vary depending on destination country, customs procedures, and local postal services. Customers are responsible for complying with any local import regulations that may apply.

Customs, Duties & Taxes

For international shipments, customs duties, taxes, or import fees may be imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in the purchase price or shipping charges unless otherwise stated.

Order Tracking

Once your shipment has been dispatched, tracking details will be sent via email. Customers can monitor the progress of their shipment directly through the courier's tracking system.

Need Assistance?

If you have any questions regarding shipping, delivery, or your order status, our customer support team will be happy to assist you.