Shipping Policy

At Manchester Kicks, we are committed to providing customers across the United Kingdom with a smooth, reliable, and transparent delivery experience. Every order is carefully verified, prepared, and packaged before dispatch to help ensure it reaches you safely and within the estimated delivery timeframe.

We currently offer FREE standard shipping throughout the United Kingdom.

Free Shipping Across the United Kingdom

Manchester Kicks provides FREE standard shipping on eligible orders throughout the United Kingdom. There is no minimum order value required for our standard UK shipping service unless otherwise stated during checkout or as part of a specific promotion.

The shipping charge displayed at checkout should therefore be £0.00 for standard UK delivery, unless an alternative premium or expedited delivery option is made available and selected by the customer.

Order Processing

Orders are normally processed within 1 to 2 business days after payment has been successfully authorised and received.

Processing may include:

• Payment and order verification
• Product availability confirmation
• Quality inspection
• Secure packaging
• Preparation for courier collection and dispatch

Business days are generally Monday to Friday, excluding UK public and bank holidays.

Order Cut-Off Time & UK Time Zone

Our daily order cut-off time is 9:00 PM UK Time.

All order-processing times stated in this policy are based on the official time observed in the United Kingdom:

• GMT – Greenwich Mean Time during the standard-time period
• BST – British Summer Time when daylight saving time is in effect

Orders received before the 9:00 PM cut-off may begin processing on the same business day where operationally possible. Orders placed after the cut-off time, during weekends, or on UK public holidays will normally begin processing on the next available business day.

Transit Time

After an order has been dispatched, the estimated transit time is approximately 5 to 7 business days.

Transit time begins once the parcel has been handed over to the shipping carrier and does not include the initial order-processing period.

Estimated Total Delivery Time

The estimated total delivery timeframe for standard UK orders is approximately 6 to 9 business days, consisting of:

• 1–2 business days for processing
• 5–7 business days for transit

Delivery estimates are provided in good faith and are not guaranteed delivery dates. Actual delivery times may occasionally vary because of circumstances outside our direct control.

Shipping Confirmation

Once your order has been dispatched, we will send a shipping confirmation email to the email address provided during checkout.

Where tracking is available, the confirmation email will include your tracking number or a link allowing you to follow the delivery progress of your parcel.

Order Tracking

Tracking information may take approximately 24 to 48 hours after dispatch to become fully active within the courier's tracking system.

If your tracking information does not update immediately, this does not necessarily mean that your parcel has not been shipped. Courier systems may require additional time to register the first tracking scan.

Delivery Delays

We make every reasonable effort to have orders delivered within the estimated timeframe. However, occasional delays may occur due to circumstances beyond our control.

Possible causes of delay may include:

• Severe weather conditions
• UK bank holidays or public holidays
• Courier network disruption
• High seasonal order volumes
• Transport or logistical disruptions
• Incorrect or incomplete delivery information
• Unexpected operational circumstances

Where possible, we will assist customers in obtaining updated delivery information when a shipment experiences an unusual delay.

Incorrect or Incomplete Shipping Address

Customers are responsible for ensuring that all delivery information submitted during checkout is complete and accurate.

Please carefully check your:

• Full name
• House or building number
• Street address
• Town or city
• Postcode
• Telephone number

If you notice an error after placing an order, please contact us as soon as possible. We will make reasonable efforts to amend the address before dispatch, but we cannot guarantee that changes can be made once an order has entered fulfilment or has already been shipped.

Failed Delivery Attempts

If the courier is unable to complete delivery, they may leave instructions, attempt redelivery, deliver the parcel to an approved collection point, or return the parcel to the sender depending on the carrier's procedures.

Customers are responsible for following courier instructions regarding redelivery or parcel collection.

Lost Packages

If your tracking information indicates an unusual delay or you believe your parcel may have been lost in transit, please contact our customer support team.

We may ask you to provide your order number and delivery details so that we can review the shipment and, where appropriate, contact the courier for further investigation.

Damaged Packages

If your parcel arrives visibly damaged, please contact us as soon as possible after delivery.

To help us assess the issue efficiently, we may request:

• Your order number
• Photographs of the external packaging
• Photographs of the affected product
• A brief description of the damage

We will review the information provided and assist you in accordance with our applicable return, refund, and consumer-rights policies.

Delivery Confirmation

A shipment may be considered delivered when the courier's tracking system confirms successful delivery to the shipping address supplied with the order or to another authorised delivery location in accordance with the courier's procedures.

If tracking shows your parcel as delivered but you cannot locate it, please check around the property, with other members of your household, neighbours where appropriate, or any designated safe place before contacting us.

UK Shipping Only

This shipping policy primarily applies to deliveries within the United Kingdom. Manchester Kicks currently promotes free standard shipping across the United Kingdom.

If international delivery options become available, the applicable shipping cost, estimated delivery timeframe, customs requirements, and any additional conditions will be shown separately before checkout.

Customs, Duties & Import Charges

Standard domestic deliveries within the United Kingdom are not normally subject to international customs clearance.

If an international shipping service is offered in the future, customers may be responsible for customs duties, import taxes, or other charges imposed by authorities in the destination country unless explicitly stated otherwise.

Public Holidays and Peak Periods

Processing and delivery may take slightly longer during UK public holidays, bank holidays, major promotional events, and busy seasonal periods such as Christmas and New Year.

Business-day estimates in this policy do not include Saturdays, Sundays, or recognised UK bank holidays.

Changes to This Shipping Policy

Manchester Kicks may update this Shipping Policy from time to time to reflect changes in our delivery services, operating procedures, courier arrangements, or legal requirements.

The version displayed on our website at the time of your order will apply to that purchase unless otherwise required by applicable law.

Need Assistance?

If you have any questions regarding shipping, delivery times, tracking information, or the status of your order, please contact our customer support team using the details below.