Payment Policy

At Manchester Kicks, we are committed to providing a secure, convenient, and transparent payment experience. This Payment Policy explains the payment methods that may be available at checkout, how payments are authorised and processed, how pricing and currency are handled, and what happens in the event of a failed payment, refund, or payment-related verification.

By placing an order through our website, you agree to provide accurate payment information and authorise the applicable payment provider to process the amount shown during checkout.

Accepted Payment Methods

Manchester Kicks may offer a range of secure payment methods depending on your device, location, payment provider availability, and checkout configuration.

Available payment methods may include:

• Visa
• Mastercard
• American Express
• Maestro
• Discover
• Apple Pay
• Google Pay
• Shop Pay
• PayPal, where available

The payment options displayed during checkout are the payment methods currently available for your transaction. Availability may vary and Manchester Kicks does not guarantee that every payment method listed above will be available for every order.

Payment Authorisation

When you place an order, your selected payment method may be authorised or charged through the applicable payment provider.

Payment authorisation helps confirm that:

• The payment method is valid
• Sufficient funds or credit are available
• The transaction has been approved by the relevant payment provider
• The payment details supplied during checkout are valid

An order will not proceed through fulfilment until the required payment has been successfully authorised or received.

When Will I Be Charged?

Depending on the payment method and payment provider used, the amount due may be authorised or charged when your order is submitted.

The final amount payable will be clearly displayed before you complete checkout. By confirming your order, you authorise the applicable payment provider to process the displayed amount.

Order Processing After Payment

Once payment has been successfully received and the order has passed any necessary verification checks, your order will enter our normal fulfilment process.

Manchester Kicks normally processes orders within 1 to 2 business days.

Processing may include payment verification, order confirmation, product preparation, quality inspection, packaging, and preparation for dispatch.

Payment Verification

To help protect customers and Manchester Kicks against unauthorised transactions, fraud, or payment misuse, some orders may be subject to additional verification.

Where reasonably necessary, we may review:

• Payment authorisation status
• Billing and shipping information
• Order information
• Transaction risk indicators
• Information provided by the payment processor

In some circumstances, we may contact you to request additional information reasonably required to verify the transaction.

Payment Security

We take payment security seriously and use established checkout and payment-processing technologies designed to protect transaction information.

Payment information transmitted during checkout is protected using secure encrypted connections, including SSL/TLS encryption where applicable.

Payment transactions may be processed directly by authorised third-party payment service providers. Sensitive card information is handled according to the security processes of the relevant provider and is not intended to be directly stored by Manchester Kicks on our own website servers.

3D Secure and Additional Authentication

Certain card transactions may require additional authentication through your bank or card issuer. This may include a security code, banking-app approval, biometric verification, or another form of authentication.

These checks are controlled by your card issuer or payment provider and are intended to help protect against unauthorised transactions.

Failed or Declined Payments

A payment may be declined or fail for a number of reasons, including:

• Insufficient funds or available credit
• Incorrect card information
• An incorrect billing address
• An expired payment card
• Bank or card issuer restrictions
• Online or international payment restrictions
• Security or fraud-prevention checks
• Payment-provider technical issues

If your payment is declined, Manchester Kicks may not receive detailed information explaining why. Your bank, card issuer, or payment provider will usually be best placed to explain the reason.

You may try another available payment method or contact your payment provider for assistance.

Pending Payments

In some cases, a transaction may appear as pending on your bank account or payment account before the payment is fully completed.

Pending transactions are generally controlled by the relevant payment provider or financial institution. If a payment does not complete successfully, any temporary authorisation may be released according to the provider's own processing timeframe.

Pricing

We make reasonable efforts to ensure that prices displayed on the Manchester Kicks website are accurate.

The price applicable to your order will normally be the price shown during checkout at the time your order is submitted.

Prices may be updated from time to time, but changes will not normally affect an order already accepted, except where an obvious pricing or technical error has occurred and applicable law permits correction.

Pricing Errors

Although we take reasonable care to display accurate pricing, occasional technical, administrative, or listing errors may occur.

If we identify an obvious pricing error affecting an order, we may contact you before fulfilment to explain the issue. Where an affected order cannot reasonably be completed at the incorrect price, the order may be cancelled.

If payment has already been collected for an order that we cancel because of a confirmed pricing error, the applicable amount will be refunded to the original payment method.

Currency

Orders are charged in the currency displayed during checkout.

Where the website displays prices in Pounds Sterling (GBP), your order will be processed in GBP unless another currency is clearly shown and confirmed during checkout.

If your bank account, card, or digital wallet uses a different currency, your payment provider may automatically convert the transaction.

Currency Conversion & Bank Fees

Where currency conversion is required, the applicable exchange rate is determined by your bank, card issuer, wallet provider, or payment service.

Your payment provider may also charge foreign transaction fees, conversion fees, or other charges. These fees are determined by the provider and are not controlled by Manchester Kicks.

Taxes

Applicable taxes will be displayed or included in the amount payable as required by law and according to the checkout configuration applicable to your order.

The final amount you are required to pay will be displayed before you confirm your purchase.

VAT

Manchester Kicks operates under WONKY DICE LIMITED, VAT Number 247 1605 14.

Where VAT applies to a transaction, pricing and tax treatment will be handled in accordance with applicable UK requirements.

Duplicate Charges

If you believe you have been charged more than once for the same order, please first check whether one of the transactions is shown as a temporary or pending authorisation.

If multiple completed charges appear for the same order, please contact our customer support team and provide your order number together with relevant transaction information so that we can investigate.

Refunds

Approved refunds are issued to the original payment method used during checkout.

Once an eligible return has been received, inspected, and approved, Manchester Kicks normally processes the refund within 7 business days.

After the refund has been issued by us, your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.

Refunds for Cancelled Orders

If an eligible order cancellation is successfully approved after payment has already been collected, the applicable amount will be refunded to the original payment method.

Cancellation refunds are normally processed within 7 business days after the cancellation has been approved.

Order Cancellations

If you wish to request an order cancellation, please contact our customer support team as soon as possible after placing your order.

Orders may generally be cancelled only before they have entered processing or fulfilment. Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.

Please refer to our Order Cancellation Policy for complete information about cancellation eligibility and procedures.

Chargebacks and Payment Disputes

If you believe there is a problem with a payment or order, we encourage you to contact Manchester Kicks first so that we have an opportunity to investigate and assist.

This does not affect any rights you may have to contact your bank, card issuer, or payment provider regarding an unauthorised or disputed transaction.

Where a payment dispute is raised, we may provide the relevant payment provider with appropriate transaction and order information where legally permitted and reasonably necessary to respond to the dispute.

Unauthorised Transactions

If you believe that your payment method has been used without your permission, please contact your bank or payment provider immediately and notify Manchester Kicks if the transaction relates to an order placed through our website.

Fraud Prevention

Manchester Kicks may use reasonable fraud-prevention and transaction-monitoring procedures to protect customers, payment providers, and our business.

We may delay, decline, or cancel a transaction where we reasonably believe additional verification is required or there is evidence of fraudulent, abusive, or unauthorised activity.

Customer Payment Responsibilities

When placing an order, you are responsible for ensuring that:

• Your payment information is accurate and complete
• You are authorised to use the selected payment method
• Your billing information is correct
• Sufficient funds or credit are available
• You review the final order amount before confirming payment

Third-Party Payment Providers

Payment processing may be provided by third-party payment providers. These providers operate their own systems and may apply their own terms, privacy policies, security checks, and transaction-processing procedures.

Manchester Kicks is not responsible for delays caused solely by a bank or payment provider once a payment or refund has been successfully submitted to that provider, except where applicable law requires otherwise.

Business Days

For the purposes of payment-related processing and refund timeframes, business days generally mean Monday through Friday, excluding recognised UK public and bank holidays.

UK Time Zone

Where payment processing, order processing, or customer-service timeframes depend on time or business days, Manchester Kicks follows the official time observed in the United Kingdom:

• GMT – Greenwich Mean Time during the standard-time period
• BST – British Summer Time when daylight saving time is in effect

Consumer Rights

Nothing in this Payment Policy is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded under applicable UK consumer protection or payment-services legislation.

Your statutory rights remain unaffected by the additional payment procedures described in this policy.

Changes to This Payment Policy

Manchester Kicks may update this Payment Policy from time to time to reflect changes to payment providers, checkout functionality, fraud-prevention procedures, business operations, or applicable legal requirements.

Any updated version will become effective when published on our website, subject to any rights or obligations that already apply to completed or existing transactions.

Need Assistance?

If you have questions about a payment, billing issue, declined transaction, refund, duplicate charge, or other payment-related matter, please contact our customer support team using the details below.

When contacting us about an existing transaction, please include your order number whenever possible so that we can identify your purchase more efficiently.