Return & Refund Policy

At Manchester Kicks, we want every customer to feel confident when shopping with us. If you are not satisfied with an eligible purchase, you may request a return in accordance with the terms set out below.

This Return & Refund Policy explains our return window, eligibility requirements, return process, refund timeframe, damaged or incorrect items, exchanges, return shipping, and your applicable consumer rights.

14-Day Return Period

Customers may request a return within 14 days of receiving their order.

To start a return, please contact our customer support team within the applicable return period. Returns requested after the 14-day period may not be accepted unless a longer period or other remedy is required under applicable UK consumer law.

Return Eligibility

To qualify for a standard return under this policy, the product should generally meet the following conditions:

• Returned within the applicable 14-day return period
• Unused and unworn
• In its original condition
• Free from stains, odours, marks, damage, or alterations caused after delivery
• Returned with original tags and labels attached where applicable
• Returned with original packaging, accessories, and documentation where applicable

Please take reasonable care of any product while it is in your possession. Products showing signs of use beyond what is reasonably necessary to inspect them may be subject to reduced refund rights where permitted by law.

Trying or Inspecting an Item

You may reasonably inspect an item in a way similar to how you would examine it in a physical retail store.

Where applicable, footwear should be tried on carefully and preferably on a clean indoor surface to avoid unnecessary wear, marks, or damage.

Excessive use, outdoor wear, staining, damage, or alteration may affect the condition of the product and may affect the amount refundable where permitted by applicable law.

Items That May Not Qualify for a Standard Return

A standard return may be refused or affected where the product:

• Shows clear signs of wear or extended use
• Has been damaged after delivery through misuse, negligence, or improper handling
• Has been materially altered by the customer
• Has missing tags, accessories, or packaging where these are reasonably required to preserve the condition or value of the item
• Is returned in a condition materially different from the condition in which it was supplied

These conditions do not remove or restrict any statutory rights you may have where a product is faulty, damaged, not as described, or otherwise does not conform to applicable UK consumer law.

How to Start a Return

To request a return, please contact the Manchester Kicks customer support team before sending the product back.

Please provide:

• Your full name
• Your order number
• The email address used to place the order
• The product you wish to return
• A brief reason for your return request
• Photographs where the item is damaged, defective, or incorrect

Once your request has been reviewed, we will provide the appropriate return instructions.

Do Not Send Returns Without Instructions

Please contact us before returning a product. Sending an item to an address without obtaining the correct return instructions may cause delays in identifying, receiving, or processing your return.

Return Shipping

For eligible standard returns where the product is not faulty, damaged, defective, or incorrect, the customer may be responsible for the cost of returning the item unless otherwise required by applicable consumer law.

If a return is required because we supplied a product that is damaged, defective, incorrect, or otherwise not in conformity with the order, Manchester Kicks will provide an appropriate return solution in accordance with applicable law.

Trackable Return Shipping

Where you are responsible for arranging return shipment, we strongly recommend using a tracked or otherwise verifiable delivery service.

Please retain your proof of postage and tracking information until the return has been received and resolved.

Inspection of Returned Items

Once a returned product has been received, it may be inspected to confirm its identity, condition, and eligibility for return.

The inspection may include checking:

• The condition of the product
• Signs of wear, damage, or alteration
• Original tags and labels
• Packaging and included accessories
• Whether the returned product matches the original order

Once the return has been reviewed, we will confirm whether the refund has been approved.

Refund Process

Once an eligible returned item has been received, inspected, and approved, Manchester Kicks normally processes the refund within 7 business days.

Refunds are issued to the original payment method used during checkout, unless applicable law requires another method.

After we process the refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

Original Shipping Charges

Manchester Kicks currently offers FREE standard shipping throughout the United Kingdom, so there is normally no standard outbound shipping charge to refund on eligible UK orders.

If an optional paid delivery service is offered and selected in the future, the treatment of that additional delivery charge will depend on the circumstances of the return and applicable consumer law.

Damaged Items

If your order arrives damaged, please contact us as soon as reasonably possible after delivery.

To help us investigate efficiently, please provide:

• Your order number
• A description of the damage
• Clear photographs of the affected product
• Photographs of the external packaging where relevant

Our customer support team will review the issue and provide an appropriate resolution in accordance with your rights and the circumstances of the order.

Defective Items

If you believe a product is defective, please contact us and provide your order number together with details of the issue.

We may request photographs or other reasonable information to understand the reported defect. Depending on the circumstances and your applicable rights, an appropriate remedy may include repair, replacement, refund, or another legally available resolution.

Incorrect Items

If you receive a product that does not match the item ordered, please contact us as soon as possible.

Please provide your order number and photographs of the product received. Once the issue has been verified, we will provide appropriate instructions and assistance.

Missing Items

If your order arrives but an item appears to be missing, please contact our customer support team with your order number and details of the missing product.

We will review the order and available fulfilment information and provide assistance where appropriate.

Exchanges

Exchanges may be available for eligible items, subject to product and size availability.

If you wish to request an exchange, please contact our customer support team before returning the item.

We cannot guarantee that a requested replacement product, colour, or size will remain available while a return is in transit or under review.

Exchange Eligibility

Products submitted for exchange should normally satisfy the same eligibility and condition requirements that apply to returns under this policy.

If the requested replacement is unavailable, we may offer another available option or process an applicable refund instead.

Wrong Size Ordered

If you ordered the wrong size and the product remains eligible for return, please contact us within the 14-day return period.

Where an exchange is available, it will be subject to stock availability. Otherwise, you may return the eligible product in accordance with this policy and place a new order for the preferred size.

Late or Missing Refunds

If Manchester Kicks has confirmed that your refund has been processed but you cannot yet see the funds, please allow your bank or payment provider additional processing time.

You may also wish to:

• Check your bank or card account again
• Contact your card issuer
• Contact your bank or payment provider

If you have completed these steps and still believe there is an issue, please contact us with your order number and we will assist where possible.

Refunds to the Original Payment Method

For security and accounting purposes, approved refunds are generally returned to the original payment method used for the transaction.

If the original payment method is no longer active, the relevant bank or payment provider may determine how the refunded funds are credited or redirected.

Cancelled Orders

If an eligible order is cancelled before processing and payment has already been collected, the applicable amount will be refunded to the original payment method.

Please refer to our Order Cancellation Policy for further information regarding cancellation eligibility.

Business Days

For the purposes of refund processing, business days generally mean Monday to Friday, excluding recognised UK public and bank holidays.

UK Time Zone

Where a timeframe under this policy depends on business days or time-sensitive communication, Manchester Kicks follows the official time observed in the United Kingdom:

• GMT – Greenwich Mean Time during the standard-time period
• BST – British Summer Time when daylight saving time is in effect

UK Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or reduce any rights that consumers have under applicable UK law.

Where goods are faulty, not of satisfactory quality, not fit for purpose, or not as described, you may have additional statutory remedies that apply independently of our standard 14-day return process.

Your statutory rights remain unaffected.

Policy Updates

Manchester Kicks may update this Return & Refund Policy from time to time to reflect changes to our processes, products, fulfilment arrangements, or applicable legal requirements.

Any updated version will become effective when published on our website, subject to rights that have already arisen in relation to existing purchases.

Need Assistance?

If you have questions about a return, refund, exchange, damaged product, defective product, incorrect item, or an existing return request, please contact our customer support team using the information below.

When contacting us about an existing purchase, please include your order number whenever possible.