Return & Refund Policy

At Manchester Kicks, customer satisfaction is our priority. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy outlined below.

14-Day Return Policy

Customers may request a return within 14 days of receiving their order. After this period has expired, we may be unable to accept your return unless required by applicable consumer protection laws.

Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

• Returned within 14 days of delivery.
• Unused and unworn.
• In its original condition.
• Returned with original packaging, labels, accessories, and documentation.
• Free from stains, odors, damage, or alterations.

Items that do not meet these conditions may be refused or returned to the customer.

Items Not Eligible for Return

• Items showing signs of wear or use.
• Products damaged after delivery due to misuse or negligence.
• Items returned without original packaging or accessories.
• Products damaged by improper handling after receipt.

How to Start a Return

To request a return, please contact our customer support team with your order number, the reason for your return, and photographs if your item is damaged or incorrect. Our team will review your request and provide return instructions.

Inspection of Returned Items

All returned products are carefully inspected once received. If your return satisfies our return requirements, your refund will be approved and processed. If the item does not meet the eligibility requirements, the return may be declined.

Refund Process

After your returned item has been received and successfully inspected, your refund will be processed within 7 business days. Refunds will be issued to the original payment method used during checkout.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. Include your order number and clear photographs of the issue so our support team can investigate and provide an appropriate resolution.

Late or Missing Refunds

If you have not received your refund after the refund processing period, we recommend checking your bank account and contacting your payment provider, as processing times may vary. If you still require assistance, please contact our customer support team.

Exchanges

If you wish to exchange an item for another size or product, please contact our customer support team. Exchanges are subject to product availability.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item received from us. We recommend using a trackable shipping service when returning products.

Policy Updates

Manchester Kicks reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes become effective immediately upon publication on our website.