Terms of Service

Welcome to Manchester Kicks. These Terms of Service ("Terms") explain the rules and conditions that apply when you access our website, browse our products, place an order, or otherwise use our services.

By accessing or using our website, you agree to these Terms. Please read them carefully before making a purchase. If you do not agree with these Terms, you should not use our website or services.

1. Agreement to These Terms

By accessing our website, creating an account, placing an order, or using our services, you confirm that you have read, understood, and agreed to these Terms together with the other policies published on our website.

These Terms form part of the agreement between you and Manchester Kicks when you purchase products or use services available through our website.

2. Eligibility to Use Our Website

You must have the legal capacity to enter into a binding agreement to make purchases through our website. If you are under the age required to enter into a contract independently, you should use our services only with the involvement and permission of a parent or legal guardian.

By placing an order, you confirm that the information you provide is accurate and that you are authorised to use the payment method submitted during checkout.

3. Use of Our Website

You agree to use the Manchester Kicks website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their ability to use the website.

You must not intentionally interfere with, damage, disable, overload, or compromise the operation or security of our website, servers, networks, or associated services.

4. Product Information

We make reasonable efforts to ensure that product titles, descriptions, specifications, photographs, prices, availability, and other information displayed on our website are accurate and up to date.

However, the appearance of colours may vary slightly depending on your device, display settings, lighting conditions, or screen calibration. Minor variations that do not materially affect the nature of the product may therefore occur.

Where an obvious error appears in product information, availability, or pricing, we reserve the right to correct the information and, where appropriate, contact customers whose orders may be affected.

5. Product Availability

All products and orders are subject to availability. Adding a product to your shopping cart does not reserve that product.

In the unlikely event that a product becomes unavailable after an order has been placed, we may contact you regarding the affected order and provide an appropriate resolution, including a refund where applicable.

6. Placing an Order

When placing an order, you are responsible for reviewing the products selected, quantities, delivery address, contact information, and payment details before completing checkout.

After an order is submitted, you may receive an automated order confirmation. An automated confirmation acknowledges that we have received your order but does not prevent us from carrying out reasonable payment, availability, security, or order-verification checks.

7. Order Acceptance

Orders are subject to acceptance, successful payment authorisation, product availability, and reasonable verification procedures.

We may decline or cancel an order where reasonably necessary, including in circumstances involving:

• Product unavailability
• Payment authorisation failure
• Obvious pricing or listing errors
• Incomplete or incorrect order information
• Suspected fraudulent or unauthorised transactions
• Delivery restrictions
• Misuse of promotional offers
• Technical or system errors

If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method.

8. Pricing

Product prices are displayed on our website and may be updated from time to time.

The price applicable to your purchase will generally be the price displayed during checkout when you submit your order, subject to correction of obvious errors and applicable law.

Where applicable, taxes will be displayed or included as required by law.

9. Payments

Payment must be successfully authorised before an order can proceed through fulfilment.

Payments may be processed using secure third-party payment service providers. The payment methods currently available to you will be displayed during checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method and that the information provided is accurate.

10. Payment Security

We take reasonable measures to support secure online transactions. Payment information may be transmitted directly to authorised third-party payment processors in accordance with their security and privacy procedures.

We may perform reasonable checks intended to prevent unauthorised or fraudulent transactions.

11. UK Shipping

Manchester Kicks provides FREE standard shipping throughout the United Kingdom, unless an alternative shipping arrangement is clearly disclosed before checkout.

Our normal shipping estimates are:

• Processing Time: 1–2 Business Days
• Transit Time: 5–7 Business Days
• Estimated Total Delivery Time: 6–9 Business Days
• Order Cut-Off: 9:00 PM UK Time

Full delivery information, including tracking, delays, incorrect addresses, and other shipping matters, is provided in our Shipping Policy.

12. UK Time Zone

Where processing times, order cut-off times, or other time-sensitive services are stated, Manchester Kicks follows the official time observed in the United Kingdom:

• GMT – Greenwich Mean Time during the standard-time period
• BST – British Summer Time when daylight saving time is in effect

13. Delivery Estimates

Delivery dates and timeframes displayed on our website are estimates unless we expressly agree otherwise.

Delivery may occasionally be affected by courier disruption, severe weather, public holidays, seasonal demand, incorrect delivery information, transport disruption, or circumstances outside our reasonable control.

Nothing in this section affects any rights or remedies available to you under applicable consumer law where goods are not delivered within a legally required or agreed timeframe.

14. Order Cancellations

If you wish to cancel an order before it has entered processing, please contact our customer support team as soon as possible.

Once an order has entered processing, packaging, or dispatch, we may be unable to stop shipment. Further information is available in our Order Cancellation Policy.

These operational cancellation procedures do not limit any statutory cancellation rights that may apply to your purchase under UK consumer law.

15. Returns

Manchester Kicks provides a 14-day return period for eligible products. Customers wishing to return a product should contact us within the applicable return period and follow the return instructions provided.

Products must satisfy the applicable return conditions set out in our Return & Refund Policy.

16. Refunds

Once an eligible return has been received, inspected, and approved, Manchester Kicks normally processes the applicable refund within 7 business days.

Refunds are generally issued to the original payment method. Your bank, card issuer, or payment provider may require additional time to display the funds after we have processed the refund.

17. Consumer Rights

Nothing in these Terms is intended to exclude, restrict, or limit rights that cannot lawfully be excluded under applicable UK consumer protection legislation.

Products supplied to consumers must meet the standards required by applicable law, including requirements relating to satisfactory quality, fitness for purpose, and conformity with their description where those requirements apply.

Your statutory rights remain available in addition to any rights voluntarily provided by Manchester Kicks through our store policies.

18. User Accounts

If our website allows you to create a customer account, you are responsible for maintaining the confidentiality of your login information and for taking reasonable steps to prevent unauthorised access to your account.

Please contact us promptly if you believe your account credentials have been compromised or your account has been accessed without your permission.

19. Accuracy of Customer Information

You are responsible for providing accurate, current, and complete information when placing an order or creating an account.

This includes your name, email address, telephone number, billing information, and delivery address.

Please contact us promptly if you discover an error after submitting an order. Changes cannot always be made after processing or fulfilment has begun.

20. Prohibited Activities

When using our website, you must not:

• Use the website for unlawful or fraudulent purposes
• Provide intentionally false or misleading information
• Attempt to gain unauthorised access to our systems
• Interfere with the security or operation of the website
• Introduce viruses, malware, malicious code, or harmful technology
• Use automated systems to disrupt or abuse our services
• Impersonate another individual or organisation
• Engage in fraudulent or abusive purchasing activity
• Copy or commercially exploit protected website content without permission
• Use our website in a manner that infringes the rights of another person

21. Intellectual Property

Unless otherwise stated, content available through the Manchester Kicks website, including our branding, text, graphics, layouts, photographs, designs, product descriptions, and other original materials, is owned by or licensed to Manchester Kicks and is protected by applicable intellectual property laws.

You may access website content for your personal, non-commercial use. You may not reproduce, distribute, modify, publish, sell, commercially exploit, or otherwise use protected content without the permission of the relevant rights holder, except where permitted by law.

22. Third-Party Services

Certain parts of our website or services may rely on third-party providers, including payment processors, shipping providers, website technology providers, and other service partners.

Where you interact directly with a third-party service, additional terms or privacy practices belonging to that provider may apply.

23. Third-Party Links

Our website may occasionally contain links to external websites or services operated by third parties.

We do not control third-party websites and are not responsible for their content, availability, security, or privacy practices. You should review the applicable terms and privacy information before using an external service.

24. Website Availability

We aim to keep our website available and operating properly. However, uninterrupted or error-free access cannot always be guaranteed.

We may temporarily restrict access where reasonably necessary for maintenance, security updates, technical improvements, or circumstances beyond our control.

25. Disclaimer

We make reasonable efforts to maintain accurate and reliable website information. However, our website may occasionally contain technical, typographical, or other errors.

Nothing in these Terms excludes any guarantee, warranty, condition, or statutory obligation that cannot lawfully be excluded or restricted.

26. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer protection legislation.

Subject to those protections, Manchester Kicks will not be responsible for losses that were not reasonably foreseeable when the contract was formed or losses resulting from circumstances outside our reasonable control, except where applicable law provides otherwise.

Nothing in these Terms is intended to exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

27. Privacy & Personal Information

We handle personal information in accordance with our Privacy Policy and applicable data protection requirements.

Our Privacy Policy provides further information about the types of personal information we collect, why we use it, how it may be shared, and the rights available to you.

28. Changes to These Terms

We may update these Terms from time to time to reflect changes to our website, products, business practices, legal obligations, or services.

Updated Terms will become effective when published on our website unless otherwise stated. Changes will not remove rights that have already arisen under an existing order where applicable law prevents us from doing so.

29. Severability

If any provision of these Terms is found by a competent authority to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

30. No Waiver

If Manchester Kicks does not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce that provision or any other applicable right at a later time.

31. Governing Law & Jurisdiction

These Terms and any contract formed through our website are governed by the laws of England and Wales, subject to any mandatory consumer protections that may apply to you.

Disputes will be handled by courts having appropriate jurisdiction under applicable law. If you are a consumer living elsewhere in the United Kingdom, you may also have rights to bring proceedings in the courts applicable to the part of the United Kingdom in which you live.

32. Contact Us

If you have questions about these Terms of Service, an order, or any of our policies, please contact Manchester Kicks using the information below.