Privacy Policy

At Manchester Kicks, we respect your privacy and are committed to handling your personal information responsibly, transparently, and securely.

This Privacy Policy explains what personal information we may collect when you visit our website, create an account, place an order, communicate with us, or otherwise use our services. It also explains how we use, share, store, and protect that information, together with the rights that may be available to you under applicable UK data protection law.

1. Who We Are

Manchester Kicks is operated by WONKY DICE LIMITED.

For the purposes of applicable data protection law, WONKY DICE LIMITED may act as the controller of personal information collected through the Manchester Kicks website and related customer interactions, except where another organisation independently determines how particular information is processed.

2. Information We May Collect

The personal information we collect depends on how you interact with our website and services.

We may collect information including:

• Full name
• Billing address
• Shipping address
• Email address
• Telephone number
• Order number and order history
• Products purchased or viewed
• Payment status and limited payment-related information
• Refund and transaction information
• Customer account information
• IP address
• Browser type and version
• Device information
• Operating system information
• Website usage and interaction data
• Cookie and similar technology information
• Customer-service communications
• Return, refund, cancellation, or complaint information
• Fraud-prevention and security information

3. Information You Provide Directly

You may provide personal information directly to us when you:

• Place an order
• Create or manage a customer account
• Contact our customer support team
• Request a return, refund, exchange, or cancellation
• Submit a form through our website
• Subscribe to communications where available
• Provide information in connection with payment or fraud verification

4. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website platform, analytics providers, security tools, or other service providers.

This may include:

• Your IP address
• Approximate location derived from your IP address
• Browser and device type
• Pages viewed
• Time spent on particular pages
• Referring pages or websites
• Checkout and website interaction information
• Cookie identifiers
• Technical logs and diagnostic information

5. How We Use Your Personal Information

We may use personal information for purposes including:

• Processing and managing orders
• Taking and verifying payments
• Preparing and dispatching products
• Providing shipping and tracking updates
• Managing returns, refunds, exchanges, and cancellations
• Providing customer service
• Responding to enquiries, complaints, and requests
• Maintaining customer accounts
• Preventing fraud and unauthorised transactions
• Protecting the security of our website and services
• Improving website functionality and customer experience
• Analysing website performance and usage
• Maintaining business and accounting records
• Complying with legal, regulatory, tax, and financial obligations
• Establishing, exercising, or defending legal claims where necessary

6. Lawful Bases for Processing

Where UK data protection law applies, we process personal information only where we have an appropriate lawful basis.

Depending on the circumstances, these lawful bases may include:

• Contract: Where processing is necessary to fulfil an order or provide services you have requested
• Legal Obligation: Where we are required to retain or process information to comply with applicable law
• Legitimate Interests: Where processing is reasonably necessary for our business operations, fraud prevention, website security, customer service, or service improvement, provided those interests are not overridden by your rights
• Consent: Where we rely on your permission for particular processing activities

7. Order Fulfilment

When you place an order, we use the information you provide to process the transaction and fulfil our contractual obligations.

This may require sharing relevant information with payment providers, fulfilment partners, shipping carriers, ecommerce platform providers, and other service providers involved in completing your purchase.

8. Payment Information

Payments are processed through authorised third-party payment providers.

Manchester Kicks does not intend to store complete payment-card details such as your full card number or security code on our own website servers.

Payment providers may collect and process your payment details directly in accordance with their own privacy policies, security standards, and legal obligations.

9. Payment Security

Payment transactions are transmitted using secure encrypted technology where supported by our website platform and payment providers.

Additional security or authentication procedures, such as 3D Secure or payment-provider verification, may be used depending on the transaction.

10. Fraud Prevention & Security

We may use personal information to help detect, investigate, and prevent fraud, unauthorised transactions, account abuse, and other security risks.

This may involve reviewing order details, billing and shipping information, payment status, device information, IP addresses, and other transaction-related indicators.

Where reasonably necessary, we may share relevant information with payment providers, fraud-prevention services, financial institutions, or competent authorities.

11. Cookies & Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies to support website functionality, improve performance, remember preferences, understand website usage, and help protect our services.

Cookies may be used for purposes including:

• Keeping products in your shopping cart
• Remembering website preferences
• Maintaining secure sessions
• Supporting checkout functionality
• Understanding website traffic
• Measuring website performance
• Helping prevent fraudulent activity

12. Managing Cookies

You may be able to manage or disable certain cookies through your browser settings or any cookie-management controls made available on our website.

Please note that disabling essential cookies may affect the functionality of certain parts of our website, including shopping-cart, account, or checkout features.

13. Analytics

We may use analytics tools to understand how visitors interact with our website, identify technical issues, measure website performance, and improve customer experience.

Analytics information may include device details, page views, referral information, session activity, and other website interaction data.

14. Marketing Communications

Where permitted by law, Manchester Kicks may send marketing communications where you have consented to receive them or where another lawful basis applies.

Where applicable, you may unsubscribe from promotional emails by using the unsubscribe option provided in the communication or by contacting us.

Service-related communications, such as order confirmations, shipping updates, security notifications, and customer-service messages, are not considered promotional communications and may still be sent where necessary.

15. Sharing Personal Information

We do not sell your personal information as part of our ordinary business activities.

We may share personal information with trusted third parties where reasonably necessary to operate our business, fulfil orders, provide services, protect our customers, or comply with legal obligations.

16. Service Providers

Categories of service providers that may process personal information on our behalf or in connection with our services include:

• Payment processors
• Banking and payment-service providers
• Ecommerce and website-hosting providers
• Shipping carriers and logistics providers
• Order fulfilment providers
• Customer-support service providers
• Fraud-prevention and security providers
• Analytics providers
• IT and technical service providers
• Professional advisers such as accountants or legal advisers

These parties receive only the information reasonably necessary for the services they provide, subject to applicable contractual and legal requirements.

17. Shipping & Logistics Providers

To deliver an order, relevant customer information may be shared with shipping or logistics providers.

This may include your:

• Name
• Shipping address
• Telephone number
• Email address where required
• Order or shipment reference

This information is used to arrange delivery, provide tracking, manage delivery issues, and complete fulfilment.

18. Legal & Regulatory Disclosure

We may disclose personal information where reasonably necessary to:

• Comply with applicable law or regulation
• Respond to lawful requests from authorities
• Protect our legal rights
• Investigate suspected fraud or unlawful activity
• Enforce agreements or policies
• Protect customers, employees, service providers, or other individuals

19. International Data Transfers

Some of our service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we aim to use appropriate safeguards where required under applicable data protection law. These may include recognised adequacy arrangements, contractual safeguards, or other legally accepted transfer mechanisms.

20. Data Security

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, accidental loss, misuse, disclosure, alteration, or destruction.

Security measures may include:

• Encrypted website connections
• Secure payment processing
• Controlled access to business systems
• Authentication and access-management procedures
• Fraud-prevention tools
• Monitoring and technical security measures

No internet transmission or electronic storage method can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we take reasonable measures intended to protect the information entrusted to us.

21. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, fraud-prevention, dispute-resolution, and record-keeping requirements.

Retention periods may vary depending on the nature of the information and our legal obligations.

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

22. Customer Accounts

If you create a customer account, we may retain account information to provide account functionality, display relevant order information, and improve your experience.

You are responsible for keeping your account credentials secure and should contact us if you believe your account has been accessed without authorisation.

23. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights in relation to your personal information.

These may include the right to:

• Access: Request confirmation of whether we process your personal information and obtain a copy where applicable
• Correction: Ask us to correct inaccurate or incomplete personal information
• Deletion: Request deletion of personal information in certain circumstances
• Restriction: Ask us to restrict certain processing activities
• Object: Object to particular processing carried out on certain lawful bases
• Data Portability: Request certain information in a structured and commonly used format where applicable
• Withdraw Consent: Withdraw consent where our processing relies on consent

24. Exercising Your Rights

If you would like to exercise an applicable data protection right, please contact us using the information provided at the bottom of this policy.

To protect your information, we may ask you to provide reasonable information to verify your identity before responding to certain requests.

We will respond in accordance with applicable data protection requirements.

25. Right to Complain

If you have concerns about how your personal information has been handled, we encourage you to contact us first so that we can review the issue.

Where UK data protection law applies, you may also have the right to raise a complaint with the relevant UK data protection supervisory authority.

26. Accuracy of Your Information

Please ensure that the personal information you provide to us is accurate and up to date.

If your contact information, delivery address, or other relevant information changes, please update it where possible or contact us so that we can make appropriate corrections.

27. Third-Party Links

Our website may contain links to websites, services, or platforms operated by third parties.

Manchester Kicks does not control the privacy practices of external websites. If you follow a third-party link, you should review that organisation's privacy policy before providing personal information.

28. Social Media & External Platforms

If you interact with Manchester Kicks through a social media platform or other third-party service, that provider may independently collect or process information about your interaction.

Their handling of your information is governed by their own privacy policies and terms.

29. Children's Privacy

Our website and services are intended primarily for customers capable of entering into a legally binding purchase agreement.

We do not knowingly seek to collect personal information directly from children where doing so would be inappropriate or unlawful.

If you believe that a child has provided personal information to us in circumstances where consent or another legal basis was required, please contact us so that we can review the matter and take appropriate action.

30. Automated Decision-Making

Certain payment, security, or fraud-prevention tools may use automated systems to assess transaction risk or identify suspicious activity.

Where automated decision-making has a significant legal or similarly significant effect and applicable law provides specific rights, those rights will remain available to you.

31. Business Transfers

If our business, website, assets, or operations are reorganised, sold, transferred, or merged, personal information may be transferred as part of that transaction where legally permitted.

Any recipient will be expected to handle the information in accordance with applicable data protection requirements.

32. Changes to This Privacy Policy

Manchester Kicks may update this Privacy Policy from time to time to reflect changes to our website, service providers, business operations, technology, or applicable legal requirements.

The updated version will be published on this page. Where appropriate, we may provide additional notice of material changes.

33. UK Time Zone

Where customer-service communications or time-sensitive matters under this policy refer to UK time, Manchester Kicks follows the official time observed in the United Kingdom:

• GMT – Greenwich Mean Time during the standard-time period
• BST – British Summer Time when daylight saving time is in effect

34. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or wish to make a privacy-related request, please contact us using the details below.